HPE 3 Years Tech Care Essential w/DMR DL345G10+ SVC (HY5K2E)

Introduction

Get out of the data center maintenance business with HPE Pointnext Tech Care,a service that's changing the definition of operational IT support. Go beyond problem identification and resolution,and leverage HPE to figure out better ways to do things,allowing your business to adapt more quickly and drive innovation with fewer resources.

Features

• Digital and data-driven : Get faster outcomes at every stage with a digitally enabled customer experience that includes faster access to product-specific experts and automatic case creation - no more navigating complex escalations.
• Personalized and predictive : Prevent issues before they happen with an AI-driven operations framework that predicts problems before they occur. Stay on top of performance with regular workload,performance,and opportunity alerts and modular lifecycle services.
• Innovation and intelligence : Get the most out of your IT with general technical guidance,product-specific experts,and an AI-powered digital experience with self-help features including knowledge articles,videos,and forums.

Specifications

General
Service Included	Parts and labour
Location	On-site
Full Contract Period	3 years
Response Time	4 hours
Service Availability	24 hours a day / 7 days a week
Details
Service &Support	Extended service agreement - parts and labour - 3 years - on-site - response time:4 h - availability:24 hours a day / Monday-Sunday Technical support - phone consulting - 3 years - response time:15 min - availability:24 hours a day / Monday-Sunday Technical support - remote diagnosis - 3 years New releases update - 3 years Product info support - web knowledge base access - 3 years Defective media retention - 3 years
Compatibility Information
Designed For	P/N:P38664-B21,P38665-B21,P38666-B21,P39265-291,P39265-B21,P43245-B21,P43246-B21,P43247-B21