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AppleCare for Enterprise starts with an AppleCare Account Manager -
your personal liaison with AppleCare. Your AppleCare Account Manager
will help review your IT infrastructure,track issues you may be
having,and provide monthly activity reports for both support calls and
repairs. With continuous support from your AppleCare Account
Manager,you and your team will get the most out of AppleCare for
Enterprise.
Because Apple makes the hardware,operating system,and many applications
for every Apple product,AppleCare for Enterprise delivers integrated
support and service you can't get anywhere else. You'll get IT
department - level support by phone or email for all Apple hardware and
software. They will provide support for complex deployment and
integration scenarios,including MDM and Active Directory. And if you
need help with IBM MobileFirst for iOS apps,we'll help troubleshoot
your solution and work with IBM to get your issue resolved. AppleCare
for Enterprise provides IT department - level support for six technical
contacts you designate. Support is available 24/7 with one-hour
response times for top-priority issues,such as when a production
service is down. You can also increase the number of technical contacts
for an additional fee.
AppleCare for Enterprise can help reduce the load on your internal help
desk by providing technical support for your employees over the
phone,24/7. Apple will provide technical support for Apple hardware and
operating systems;Apple apps such as Keynote,Pages,and Numbers;and
personal accounts or settings.
Product Description | AppleCare for Enterprise - extended service agreement - 3 years - on-site |
Type | Extended service agreement |
Service Included | Parts and labour |
Location | On-site |
Full Contract Period | 3 years (from original purchase date of the equipment) |
Response Time | Next business day |
Pricing Type | Tier 1 |
Designed For | iMac (Early 2019,Early 2021,Mid 2020) |