AppleCare for Enterprise starts with an AppleCare Account Manager - your personal liaison with AppleCare. Your AppleCare Account Manager will help review your IT infrastructure,track issues you may be having,and provide monthly activity reports for both support calls and repairs. With continuous support from your AppleCare Account Manager,you and your team will get the most out of AppleCare for Enterprise.
| General | |
|---|---|
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years (from original purchase date of the equipment) |
| Response Time | Next business day |
| Pricing Type | Tier 2 |
| Details | |
| Service &Support | Extended service agreement - parts and labour - 3 years - on-site - response time:NBD Technical support - e-mail consulting - 3 years - response time:1 h - availability:24 hours a day / Monday-Sunday Technical support - phone consulting - 3 years - response time:1 h - availability:24 hours a day / Monday-Sunday Technical support - assistance - 3 years |
| Compatibility Information | |
| Designed For | Apple MacBook Pro (14.2 in) |
